Yes. Grande WebMail provides an alternative way to check email from any browser on any Internet-connected machine when you are away from home. You will use your standard Grande Username and Password to log in. You will find that WebMail has all of the basic functionality of a standard email program. For your convenience, all email viewed in WebMail will remain on our email servers until you physically delete it. You can delete email from within WebMail, or simply retrieve it with your regular email program when you get back home. To connect to WebMail:


Click on your start menu, then click the Internet Explorer icon.

Type http://webmail.grandecom.net in the toolbar Address line and press Enter.

It depends. Cable modems cannot be used to dial in to networks or dial fax machines. You may find that you need to keep your regular dial-up modem to perform certain functions, such as remote access, sending and receiving faxes, voice mail and electronic bulletin boards.

We recommend that you have a surge protector.

Just like giving someone directions to your home by using your home address, a Dynamic IP address tells other computers on the Internet how to find your computer. Grande will assign a Dynamic IP address that will change at regular intervals to maintain network security and optimize available IP space. In other words, you will have a Dynamic IP address but it will vary on a regular basis.

You will be assigned a Dynamic IP address.

Yes, Static IP addresses are available.

Computers catch viruses in many ways, primarily by execution of a program containing a virus. Caution must be exercised on any online service and virus protection is always the responsibility of the computer owner.

Yes, Grande offers filtered content services that allow you to block unwanted Internet sites. Filtered Services are available for a small monthly fee.

Grande provides technical support 24 hours a day, 7 days a week to answer questions online or over the telephone. Please contact your local Grande Customer Care Center with any questions or problems.

http://www.grandecom.com/contact_us/

Security is a concern for many users on the Internet. At websites where you see the yellow lock symbol at the bottom right side of your browser--if the yellow lock is in the locked position, this indicates an encrypted session (at the installed strength of the browser on your computer). This makes any transaction conducted over the Grande network equally secure to those done over any ISP. As with any credit card transaction, we advise you to use the normal precautions.

The main difference between cable modem and DSL technology is the network underlying the service. DSL service uses the public telephone network for transmission while cable modems use a completely separate broadband, high-speed network. Telephone solutions tend to degrade and slow down the further away your home is from the telephone company's central office. Grande's high-speed Internet service is superior in this respect because Grande provides all users the same service regardless of their physical location.

While Grande's competition also uses cable modem technology to deliver high-speed Internet service, the underlying network is the main difference. Grande's high-speed network is designed with more fiber-optic cable going deeper into the neighborhood (fiber provides an advantage of having faster throughput and less interference). Fewer people share network capacity with Grande, which means service does not degrade as more people access the network.

The time required for installation varies depending on the type of equipment and operating system you have. Generally we allot approximately two hours. In addition to installing all necessary hardware and software, the Broadband Communications Technician allots 30 minutes for user training to help you make the most of your new Grande service.

The cable modem requires a Network Interface Card (NIC) to be installed in your computer. This card gives your computer an Ethernet connection that allows the computer and modem to communicate at high speeds.

The Grande connection is more similar to a network connection, in that a network card is inserted and connected directly to the cable modem. The modem itself is not connected directly to a serial port so both types of modems can reside in your computer. However, if your computer already resides on a network, there may be a conflict between your current Network Interface Card and the Network Interface Card that supports the Grande software.

Yes, Grande Communications equipment is DOCSIS 1.1 compliant, which means that any DOCSIS 1.1 and above Cable Labs approved cable broadband modem should work with our GForce high-speed Internet service.
Please note that while all DOCSIS 1.1 certified modems should work with our service, we cannot guarantee that all features will be supported and/or that future updates will not be required.

Some Cable modems currently supported are:

Ambit
Ambit SpeedStream 60678EU
Ambit SpeedStream U10C018

Belkin
Belkin F5D5530

Castlenet
CastleNet CXC250

Com 21
DP1110XB2

Dlink
DLink DCM-202

Linksys
Linksys BEFCMU10v4
Linksys WCG200

Motorola
Motorola SB4220
Motorola SB5100
Motorola SB5101
Motorola SB5120
Motorola SB5122
Motorola SURFboard SBG900 Wireless Gateway
Motorola SURFboard SBG1000 Wireless Gateway


RCA
RCA DCM315R
RCA DCM305
RCA DCM425

Scientific Atlantic
Scientific Atlanta DPC-2100
Scientific Atlanta Webstar DPX-2100
Scientific Atlanta Webstar DPX-2203

SMC
SMC 8004
SMC 8013

Terayon
Terayon TJ715

Toshiba
Toshiba PCX2500
Toshiba PCX2600

Zoom
Zoom 5241


The list is just a general guideline and not meant to be exhaustive, please talk to our Technical Support Representatives if you have any questions.