Grande Communications - FAQs ; How-Tos

Frequently Asked Questions & How-Tos

FAQs

How-Tos

Why do I have to use FTP to send large files instead of email?

The email server has a limit since the SMTP protocol was designed for light transfers. In addition, every single byte is scanned in order to filter for known viruses, spam, and other undesirables. FTP is by far the faster and recommended method of transferring files.

Was this helpful? Yes No

Does Grande have an anonymous FTP server that I can use?

Yes! The address is ftp.grandecom.com

Was this helpful? Yes No

What directory would I put files in?

The directory is called 'incoming'. In your FTP program, there is a setting for 'Initial Remote Directory' or 'Remote Folder'. Set this to '/incoming'. Any file that you want to upload, simply drag and drop into /incoming from your local machine.

Was this helpful? Yes No

I just uploaded a file, but its not there?

It is there. The directory is write/retrieve only. In order to protect the privacy of the files that you are transferring to your correspondents, we have intentionally set it up in this manner. This way nobody will EVER be able to see any private material that you wish to pass on to your friends/family.

Was this helpful? Yes No

If the files aren't visible, how can my recipient retrieve it?

You will have to give your correspondent the exact filename that you used. If you upload a file into /incoming called 'myphotos.zip', then simply send an email to your recipient containing the following address: ftp://ftp.grandecom.com/incoming/myphotos.zip Then all he/she will need to do is click the link to download the file you have uploaded.

Was this helpful? Yes No

I uploaded a file, and sent my friend a link, but it is still inaccessible to them?

Make sure that the filename portion of the link you sent matches the case exactly. 'MyPhotos.zip' and 'myphotos.zip' are two different files!

Was this helpful? Yes No

I put a file on ftp.grandecom.com for my friend to retrieve and the name is definitely correct, but this person cannot retrieve it?

It is possible that your friend did not receive it quickly enough. Although most items remain in the /incoming directory for a few weeks before deletion, the extremely large ones may be erased in as little as 48 hours depending on usage. Please try to coordinate the time frame as closely as possible when sharing files if they are larger than 50MB.

Was this helpful? Yes No

What does it mean when I upload a file and it says "Illegal Command" or "Illegal Filename"?

For security purposes, only standard filenames are permitted. No spaces or extended ASCII characters can be used in file or directory names. Simply replace your spaces with underscores (usually shift-minus on your keyboard) and use standard alpha characters. It is highly recommended that you use all lower-case to simplify matching on filenames when passing on the links to your correspondent.

Was this helpful? Yes No

Tutorials For Popular FTP Clients

DOS FTP
Cute FTP
WS FTP FTP

Was this helpful? Yes No