Grande Communications - FAQs ; How-Tos

Frequently Asked Questions & How-Tos

FAQs

How-Tos

May I keep my number if I switch to Grande's phone service?

Yes. You have the option of keeping your existing number or requesting a new number from Grande Communications. Grande may be able to offer you a better or easier number to remember, or we may even be able to provide you with "vanity" numbers such as ###-CATS or ###-HOME. Call your Grande Customer Care Center for more information.

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May I keep my current long-distance carrier?

Yes. You can keep your current long-distance carrier, but only if they have requested access to Grande's network. Not all long-distance carriers have requested access. Also, if you select Grande as your long-distance provider, you can select a call plan that is right for you - all on one bill.

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Do I receive a discount on telephone service if I'm a cable customer?

Yes! You will save a significant amount of money when you sign up for more than one service.

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Will I be in the local phonebook?

Yes, unless you request to not be included in the local phone book.

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How do I dial Directory Assistance?

Dial 1-4-1-1 for all Directory Assistance calls at $.50 per call. Assistance Call Launch is provided free of charge. Long-distance charges apply to calls outside your local calling area.

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May I purchase long-distance and local service separately?

You can purchase Grande local phone service with your choice of long-distance carriers. However, in order to have Grande's long-distance service, you must subscribe to Grande's local phone service.

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What is a flutter dial tone?

Flutter dial tone is a tone interrupted by brief periods of silence. If you have a voice mail, you are notified of new messages by the "flutter" dial tone when you pick up the phone.

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What is digital telephone service?

Digital telephone service allows clearer and cleaner transmission of the voice signal delivering a much higher quality service than the standard copper wire networks.

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Is there a monthly fee with the In-Bound Domestic 800 service?

No, you only pay when someone calls you. It is a small charge per minute from anywhere in the lower 48 states. If a call is placed from a pay phone, there is a $.35 charge per call.

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I have a home-based business. Can my home line telephone number be listed in the business white pages?

You must be a business line customer to be listed in the business white pages.

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How do I get my business phone number listed in the Yellow Pages of the phonebook?

As a result of business listing in the White Pages, a Yellow Pages representative will contact you about an advertisement in the Yellow Pages section. Contact the Yellow Pages directly if you do not hear from them soon. Grande Communications does not sell or promote Yellow Pages advertisement space.

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Is my telephone bill included or separate from my Internet and Cable TV bill?

Yes! You will save a significant amount of money with Grande Bundles and GrandePacks.

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Is Grande going to save me money?

Grande provides high-speed Internet, local and long-distance telephone, and digital cable services at very competitive prices. And if you choose a Bundle or GrandePack, you will save significantly more.

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Since I have unlimited long-distance on my cell phone, do I have to take the 300 Minute Call Plan that comes with the Total and Elite Bundle?

The 300 Minute Call Plan is included and although you may find there are some months you don't use it, you have the advantage of using the minutes anytime you want. You can also select to upgrade to Unlimited Domestic Long-Distance for only $5.00 per month. Then you can select a less expensive cell phone plan.

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