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Frequently Asked Questions & How-Tos

What is the largest email I can send?
50MB. NOTE: Email programs use MIME encoding to convert your attachments into a format suitable for emailing. Typically, this will take as much room as 33% of the original file size (it is called "overhead" So an attached file that is only 15MB in size can result in a 20MB email! If you run into limitations as a result of this overhead, you might try using ftp instead to transfer large files.
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Where can I add and/or manage email accounts for my domain?
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What username do I need to use to log in to the Management Interface?
Your administrative (global) account is 'postmaster@yourdomain.com'. To individually manage accounts, log in with the email address of the account you are managing, ie. 'johndoe@yourdomain.com'
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What is my POP3 username?
Your username will be in the format 'username-domain'. So if your address is 'jdoe@mydomain.com', your POP3 username will simply be 'jdoe-mydomain.com'.
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What is my POP3/SMTP server address?
The address will be in the format 'mail.domain'. Thus, if your domain name is 'mydomain.com', both your SMTP and POP3 server addresses will be 'mail.mydomain.com'. If you are in the process of modifying the DNS servers for your domain to Grande from another service provider, you will be provided an IP address to use until the DNS change occurs.
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Is my username or password case-sensitive?
Yes, both are. Please use all lower-case on usernames and be sure that if you have set a password with mixed-case in the Management Interface, that you match it when configuring your email program.
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What is the size of my mailbox?
Each email account has a quota of 50MB (*** Increased from 25MB on June 6, 2006!)
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Do I need to be on a Grande IP address to send email (relay) through the server?
No! Our servers have dynamic relay authorization control (often referred to as 'POP before SMTP'.) Simply check your email before sending a message, and your current IP will be authorized to relay for 12 hours. If you accidentally allow this time to expire while using Outlook Express and get an error sending, simply drag & drop the email that you are composing into another folder temporarily. Then after you check your email, move the message back into Outbox, and then it will go out normally on the next Send/Receive.
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What is the size of my mailbox?
Each email account has a quota of 50MB (*** This is set to increase in the near future)
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