Grande Communications - FAQs ; How-Tos

How much storage do I have?

Your quota is 20MB.

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What is the URL of my web page?

http://home.grandecom.net/~[username]

Where, [username] is your primary email username (without the @grandecom.net)

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I just signed up, but I can't access my web page. What do I do?

Your web space is not enabled by default. Click here to email a request. In most cases it should be active within a few hours.

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I enabled my webspace ages ago, but I am now getting authentication failures?

If you never uploaded any content to replace the default page, it is likely that your site was automatically removed by an audit. Please see the question above on how to request it re-enabling.

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May I use Microsoft FrontPage 2K to publish my site?

At this time personal web pages do not support FP2K. You can publish your site using FTP (FAQs are available for most popular FTP programs). In order to use FP2K you will need to purchase our Domain/Virtual Web product.

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How do I upload pages to my site using FTP?

Set your FTP program to use 'home.grandecom.net' as the remote host. Leave the port set to the default - it should be '21'. Your username and password will be those supplied to you at the time of provisioning, in most cases identical to your email username/password. The Remote Directory will be '/public_html'.

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How do I configure my FTP software?

You should be able to consult the documentation that came with your software, however we have provided some graphical HOWTOs for WSFTP, Cute FTP, and DOS FTP client on this site. You can find these on the main FAQ HOW_TO's menu.

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I replaced some old pages via FTP today. Why do I still see the old pages in my web browser?

Your browser probably has the old pages cached. Usually just clicking "Refresh" ("Reload" in some browsers) will load the new version of the page. In some instances you may need to delete your temporary internet files (or "clear cache" in some web browsers.)

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My FTP client is asking for a "Remote Directory" or "Initial Folder".

This will be "public_html".

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When people visit my site in a browser, they just see a list of all my files. How do I get my main page to automatically load?

Simply rename your main page to "index.html" (index.htm will work too).

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I uploaded all my pages - why does nothing show up in my browser?

It is possible you uploaded them to the "/" directory instead of "/public_html".

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Why do I get an error when I try to upload a file?

It is possible that the file you are attempting to upload will cause your quota to be exceeded. Check if you have disk space available!

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Do you back up my web content?

All of your files are stored on a redundant (RAID) array comprised of multiple hot-swappable disk drives. Thus you can be sure your data is always safe, HOWEVER if you yourself delete anything, it is gone forever! Thus, you should always keep a recent backup of your site to protect against mistakes!

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Frequently Asked Questions & How-Tos