Grande Communications - FAQs ; How-Tos

What is my web address?

http://www.yourdomain.com

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How do I upload pages to my site using FTP?

Set your FTP program to use 'www.yourdomain.com' as the remote host. Leave the port set to the default - it should be '21'. Your username and password will be those supplied to you at the time of provisioning. These will exactly match your FrontPage 2000 login/password. The Remote Directory will be '/html'. If your connection 'hangs' try toggling the setting for passive transfers in your FTP program to the opposite of its current value.

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Why do I always get authentication failures in FTP and/or FrontPage?

Make sure the following are all true:
- If FTP, you are connecting to 'www.yourdomain.com'
- You are using all lower-case for your username and password
- If FP2K, you are connectiong to 'http://www.yourdomain.com'
- You do NOT have '@yourdomain.com' appended to your username
- Your Grande account is currently in good, paid standing

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I uploaded new pages, but they don't show up when I go to my site.

Make sure that you published/uploaded to the /html directory. If you put them in '/', they will not be visible via a web browser.

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What are all these '_vti*' folders in my home directory?

These are called 'stubs' and used by the Microsoft FrontPage client for site publishing. You need not worry about these - they are very small and they will not detract from your quota in any noticable way.

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I only use FTP on my site - can I delete the FrontPage extensions?

Yes, you may, but if you change your mind later and would like them re-added, you will have to send us an email request to do so. It is safe to delete all the '_vti*' directories, and also '_private'.

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What is my disk quota?

You have 150mb with the basic package, 250mb with the enhanced package.

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How do I program my site to send emails out?

We provide a "communal" mailer program to allow the sending of email messages from your site form submissions. Please click here for usage instructions.

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How do I add a hit counter to my site?

You can connect to your site via MS FrontPage and add a counter component or simply insert the following code into your page, substituting <mysitename> with the name of your own site (ie. www.mydomain.com):

You are visitor number <img src=http://<mysitename>/cgi/counts.phtml>

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How do I view statistics on traffic to my site?

If you have the Premium hosting package, simply visit the URL http://www.yourdomain.com/stats/

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Where can I get some help understanding my site statistics?

http://www.webalizer.com/webalizer_help.html gives a nice description of each of the main headings.

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How often are my statistics updated?

Logs are analyzed every Sunday at 2:30AM CST. We save a history file, so all stats are cumulative, and will always date back to the inception of your site unless you choose to delete these yourself from the /stats directory.

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How do I get statistics if I have the Basic hosting package?

You still have access to your server logs, however you will need to download the raw log file yourself and use one of the freely available statistics processing programs to analyze the log file. You will find it in /logs/access_log when logged in via FTP. The format of the file is called "Combined" (you may need this for your log processing software)

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Why does /logs/access_log only contain recent entries?

If you have the Basic hosting package, these will frequently be rotated and compressed to save disk space. In /logs you will find several access_log_DATE.gz files - these can be deflated with a standard utility such as WinZip. If your log processing software does not support multiple logs, you may have to concatenate them all together using editor software such as WordPad.

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What scripting languages are available?

The PHP scripting language is made available for all websites. Please see the PHP Documentation for help with usage.

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Frequently Asked Questions & How-Tos