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Frequently Asked Questions & How-Tos

What is the difference between Digital Cable and Expanded Cable service?
Digital cable offers digital quality picture and sound and provides more channels of programming which equals a better value for you. Other features Digital Cable offers are 24 hour, commercial free music; Pay-Per-View movie, event and sports channels and an Interactive Program Guide which gives you more control over your TV. Get all that cable has to offer with Digital Cable.
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What is the benefit of Digital programming?
Grande Digital Cable offers more variety...everything from Home Theatre (Pay-Per-View) to 24-hours a day, commercial-free music. Plus, the on-screen interactive programming guide gives you control of your TV. With Digital Cable, you can set favorite channels, block channels and programs from the kids and control Pay-Per-View purchases through a PPV purchasing PIN.
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What is an Interactive Program Guide?
An Interactive Program Guide is integrated into our digital receiver. Some of the exciting features include up to 7 day advance programming guide, Pay-Per-View ordering, parental control, searching by theme, title or channel, favorite channels settings, and more!
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What is HDTV?
HDTV stands for high-definition television. HDTV is a class of digital television that provides a very high-resolution picture with Dolby digital surround sound. The higher resolution picture, displaying up to ten times more image detail than standard TV, is the primary selling point for HDTV. HD signals also display in 16:9 aspect ratio as opposed to the standard 4:3 (a loss of up to 55% of the frame on movies filmed for the big screen), this allows viewers to see the whole screen.
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What is the difference between analog, digital and HDTV?
Analog: Standard picture and sound quality with up to 80 channels. Digital: DVD picture and sound quality with more than 300 channels. HDTV: 10 times better resolution/image detail than analog with up to 28 channels currently available; more channels will be added in 2008.
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How many channels are available on HDTV?
Currently Grande offers up to 28 channels in HD format. Grande will continue to add more HD channels in 2008.
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What are the requirements for receiving HD programming?
If you are a Grande customer, you need to subscribe to Digital Cable, have an HDTV TV set with either a built-in tuner or an add-on tuner and an HDTV receiver.
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How much does HDTV cost?
At this time, there is no additional cost to receive the broadcast channels in HD format. The broadcast signals are included in Digital Cable. Customers who subscribe to the HD Tier will receive 15 channels of HD programming for $9.95 per month. Customers who subscribe to the premium channels (HBO, Showtime, Cinemax and Starz) will receive the matching HD channel at no additional cost.
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What is a DVR (Digital Video Recorder)?
A DVR is a service that allows you to record and store television programming on a hard disk drive in your digital receiver so that you can access this programming at any time. The DVR functions like a VCR, without a videotape and with more sophisticated recording and playback options. Choose from live television or recorded content. A DVR will allow you to stop, pause, rewind, or fast-forward your program. For example, if you receive a call in the middle of a program, a DVR will allow you to pause the show, recording the content from the moment of the pause, and resume viewing where you left off.
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What is the difference between a DVR and VCR?
DVRs store content in a compressed digital format onto a hard disk drive (like a computer), which alleviates storage limitations of VCR tapes. VCRs use VHS or Beta tapes to store information in an analog format. VCR tapes can only capture up to six hours of programming while a DVR can store between 30 and 50 hours. DVRs also provide more sophisticated recording options. For example, it can be programmed to record an entire season of your favorite show.
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Will I need to purchase any special equipment to use Grande's DVR service?
No, you do not have to purchase any additional equipment. There is a monthly subscription fee of $9.95 per DVR and your digital receiver will be replaced with a DVR enabled receiver.
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I am a basic cable customer. Will Grande's DVR service be available to me?
Yes, however, you will need to upgrade to Grande Digital Cable to be able to receive the DVR service. This is because the DVR service will only function with the DVR receiver.
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Do I get premium service on all TV sets in the house?
If you subscribe to any premium service, you will receive the multi-channel premium service on those TV sets connected to a digital receiver.
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Who decides what channels are added?
We consider how the channel will appeal to customers and how adding the channels will impact the cost of cable service. By choosing channels with a broad appeal and reasonable cost, we can continue to improve the channel lineup and minimize rate increases. Also, as we receive letters and telephone calls requesting different channels, we take these requests into account. We also rely on research on what customers across the country are watching and what new services are likely to be considered valuable additions.
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Can I get Grande Communications cable on all the TV sets in my house?
Grande does not require a digital receiver for Expanded Cable. Those services are always available on all TV sets in the home connected to a cable outlet. Digital Cable does require a digital receiver for each TV set. One digital receiver is included in the Digital Cable package. Additional digital receivers may be leased from Grande for a small monthly fee. Only those TV sets equipped with a digital receiver will get the digital services. The other TV sets in the house will only receive Expanded Cable programming.
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Can I connect Grande cable TV service to my older TV sets?
Cable-ready, or more accurately, cable-compatible TVs and VCRs are designed to receive non-scrambled cable channels without the need for a converter from the cable operator. However, not all "cable-ready" TV sets can receive some of the cable channels found on higher frequencies. You may need to buy a "channel extender" (also referred to as a basic converter) to ensure that you receive all of the channels available with the Grande Expanded Cable service. The channel extender is available for purchase from Grande Communications for a small fee.
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What are the fees on my cable bill?
There are three fees associated with Cable services:
. Sales Tax - local and state sales tax.
. Franchise Fee - this is a fee levied by the city.
. FCC Fee - this is a fee levied by the Federal Communications Commission to fund the regulation of the cable television industry.
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What is Music Choice?
Music Choice is a digital music service that is included at no additional cost in the Digital Cable package. Music Choice includes 48 different music formats, each playing a specific music type such as Jazz, Classic Rock, Rhythm and Blues, etc. Simply tune to the channel you like and enjoy!
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Why doesn't Grande carry the Austin News 8 Channel?
The News 8 Channel is a subsidiary of Time Warner, and therefore unavailable to Grande cable customers.
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What programming do you carry in Spanish?
Grande offers a wide variety of Spanish language programming, including sports, novellas, music and variety. The services that Grande typically offers on Expanded Cable include Galavision, Univision, Telemundo and mun2. HBO customers also receive HBO Latino at no additional cost. In most markets we also offer a package of over 15 Spanish language channels for a small monthly fee.
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How much does The Movie Channel cost?
The Movie Channel is included at no additional cost in the "Showtime Unlimited" premium package. Also included in the "Showtime Unlimited" package, at no additional cost, is Flix.
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