Minimum System Requirements
· Microsoft Windows XP
· Internet Explorer 5.5 or higher
· Intel Pentium III or higher microprocessor
· 128MB or higher of disk space recommended for the Performer Digital player and your music
· 128MB or higher of RAM recommended
· Broadband Internet connection

Yes. The Music Service player can play many popular digital music formats. To import your other music, click the Tools menu and select Import Media You can tell the player exactly where to look for your other music, or leave the default set to Entire Computer to find music anywhere on your hard drive. If you have a large music collection, it may take several minutes to find and import all your music.

Streams allow you to play music over the Internet without downloading a big file to your computer's hard drive. To stream a song, select a song and click the Play button. You can stream full songs as many times as you wish as part of your monthly subscription.

Downloading a song to your computer lets you to play the song whether you are connected to the Internet or not. The song file stays on your computer until you delete it. There are two kinds of downloads: subscription downloads, and purchased downloads.

A subscription download is a song file that you can play as many times as you want, as long as you have a current subscription. You can download most songs as subscription downloads. Subscription downloads are included in the monthly price of your service. The computer containing your subscription downloads must periodically update licenses by going online at least once a month.

A portable download is a subscription download that you can play and transfer to a maximum of two supported portable music players, visit http://www.playsforsure.com to see if your player is supported. You must have a current portable subscription to transfer songs to your supported portable music player.

No. The Apple iPod and older MP3 players don't support our music copyright protection format.

Permanent downloads can be burned to CD for playback on your home, car or portable CD players. They can also be transferred to supported portable music players and burned to a CD. Permanent downloads are not included in your subscription service; they must be purchased separately. You do not need a subscription to play permanent downloads.

To Burn means to copying a permanent download to a CD so you can play it on your home, car, or portable CD players. Permanent download customers can burn single songs, entire albums, or customized song lists to CD. In addition to meeting the minimum system requirements, you will need a CD recorder and software to make CDs.

Each unique list of purchased songs can be burned to CD 7 times. Each song can be on any number of unique burn lists. Add or remove songs from your burn list to burn more CDs.

To find music, use the search tool at the top right of The Music Service, type an artist name, song title, or album name in the search box at the top right then click the Go button. For a more specific search, or to search for videos and radio stations, Advanced Search link near the bottom right of the Home page. You can also browse music by genre. Click on the Browse Artists A-Z link near the top left of the Home page button and choose a genre. You will see a list of artists in that genre in order of popularity. Choose a letter on that page to see an alphabetical list of artists whose name starts with that letter.

If an artist or song is not in our catalog, it is usually for one of two reasons. The Music label does not yet have legal approval from the song's owners to distribute it online or the artist might be signed to a music label that has not yet partnered with us. There are currently more than 2 million songs in our catalog. The depth and breadth of the catalog will continually expand, and new music is added every week. Check back often to see if your favorite artist has been added.

Search for an artist or song you want to play, then click the Play All button near the top of the search results, or click the play button (a little right arrow) for a particular song. You can stop, pause, or resume your song from the player if you want. The Play column indicates if you can play a full-length subscription version of the song. Sometimes the play icon has the number on it indicating the song is not available for subscription streaming

If you are a current subscriber, but are only getting 30-second samples, Sign In before playing songs. All users can access 30-second samples, and signed in subscribers can stream most songs full length. A very few artists have not made their content available in our subscription service. You will hear 30-second samples of those few songs even when you are signed in.

By default, The Music Service stores your downloaded songs in the desktop folder My Documents\My Music. You can change this location by selecting the menu, then clicking Options, and selecting File Locations from the list on the left of the window that appears. In the Output File Location section, click the button next to the Base Path text box. Select the directory where you would like your downloads saved and click the OK button. Future downloads will be saved to the directory you selected.

You can play a song after you download it by clicking the Audio section in the SOURCE area on the left side of the player. Once you locate the song in the list, double click it to play it.

No. Simply double click a song in the Audio section in the SOURCE area on the left side of the player. You can collect downloaded songs and play them while offline or online. Your license for subscription downloads must be updated every month, so you can download a song and play it without reconnecting to the Internet for 30 days. You don't need to be connected to play permanent downloads.

Yes, you can download subscription songs as many times as you need to on up to 3 computers. You can download purchased songs up to 5 times each. To move songs to another computer, first install the Music Service player on the other computer. Then Sign In and go to the My Account Download History page. Find the songs you want to download to the new computer and click the Download link.

If you delete a song from your computer you can re-download it from the My Account Download History page. You can download subscription songs as many times as you need to on up to 3 computers. You can re-download purchased songs up to 5 times each.

There are several possible reasons a download might fail. There may have been a system or connection failure that interrupted your download; the Music file may become corrupted; or your computer may not have received the license allowing you to play, burn or perform other tasks with your legal music file.

Here is a summary of the errors you might encounter, and how to fix them:
· Download request failed:
Your download did not begin properly. Use the Retry button to start your download again.

· Cannot connect to server:
There is a temporary connection problem between your computer and our back-end servers. This may be caused by a disruption in your Internet connection or by several other factors. You may wish to wait before trying your download again.

· Cannot start download:
Your download did not begin properly. Use the Retry button to start your download again.

· Not enough disk space:
You may not have enough disk space on your computer to store another music file. You should delete some files from your computer before trying your download again. Please note that the file size for each song is displayed in the SIZE column; make sure you delete enough files to accommodate a file of this size.

· Cannot write to disk:
Same as above.

· Download incomplete:
Your song download began successfully, but you may not have received the full song. Use the Retry button to start your download again.

· Invalid file - download failed:
Your music file cannot be saved because the file name is invalid, or the file is already in use by your computer.

· License acquisition failed:
Your music file has a license attached to it; this license determines what you can or cannot do with the Music file. This error indicates that you may have received the entire music file, but you did not receive the associated license. Without the license, you will not be able to play or perform other actions with the song. Use the Retry button to start your download again and retrieve the proper license.

· Download failed:
This error displays when a download failed for some reason other than the above. In this case, you may use the Retry button or contact customer support for more help.

The Music Service displays the industry standard, voluntary Parental Advisory sticker for songs with explicit lyrics. The advisory is displayed as the word Explicit at the end of album or song names. The Music Service videos carry standard TV parental guideline ratings.

Yes. Select Parental Advisory on the My Account Update Settings page and create a password. You will need to re-enter that same password if you ever wish to turn Parental Advisory protection off. To set parental controls for videos, select the maximum rating you wish to be allowed and create a password. You will need to re-enter that same password if you ever wish to allow more mature video content.