This error message will always be followed by ONE of the following:

• See: http://njabl.org/cgi-bin/lookup.cgi?query=[IP]
• See: http://www.dnsbl.sorbs.net/cgi-bin/lookup?IP=[IP]
• See: http://www.abuse.net/sbl.phtml?IP=[IP]
• See: http://spamcop.net/bl.shtml?[IP]

(where [IP] is the blocked IP address.) Visiting the link any of these error messages will give the exact reason for the block and instructions for removal from the respective blacklist.

A common tactic of junk mailers is to specify one of the recipients in the To: field and then use what is called 'Blind Carbon Copy' to silently instruct the mail server as to which other addresses should receive the email, yours being one of them. This makes it appear as if you are receiving someone else's email, but due to the BCC, you were actually receiving an additional copy. Grande already takes a number of steps to reduce the amount of junk email that users receive, however you can enable more aggressive filtering on your account by using our Email Admin site at https://admin.grandecom.net/. Please be sure to take a look at Spam Assassin FAQ first in order to find out which method of filtering works best for you!

Almost never! Here are some valuable tips:

• If the unsubscribe link contains a numeric IP address, rather than a name, do NOT use it (ie. http://63.20.84.12/unsub)


• If the address is not a standard extension like .com or .net (ie. http://clicktowin.nl/remove) do NOT use it.


• If the unsubscribe page actually requires you to enter your email address into a window, rather than being automatic, do NOT use it.


• If there is an email address to send to to unsubscribe, do not use it. The exception would be a known reputable mailing list server (ie. groups.yahoo.com)


• If the email contains a string of random characters at the bottom like this "zrtuna(nathvfu^tenaqrpbz(pbz" it is likely the unsubscribe will not be honored.


• If the From: address of the email is either your own address, or your username followed by some other domain, it is also a forgery and you should not use any provided unsubscribe links.


• A legitimate unsubscribe link may look something like this:
  http://www.amazon.com/preferences/unsub.cfm?id=xx79skkg8ab


• Visit the site in question! If you add a 'www' in front of the referenced domain and do not find a clean, professional looking website free of popups, blinks and other clutter, chances are good that the domain in the unsubscribe link is a spam haven.

Grande employs many aggressive tactics to prevent junk email. The following list of deployed weapons alone serve to block or discard tens of thousands of unwanted emails each day:

• SORBS, NJABL, SBL, and SpamCop DNS-based filtering
• Known DNS-based dial-access relay blocking
• Subject: header filtering of known junk topics
• Automated throttling of dictionary address harvesters
• Automated IP Firewall blocking of dictionary attackers
• From: header filtering of known junk reply addresses

If you have ever been involved in any of the following, your email address has probably been 'harvested' and now some unscrupulous folks may be distributing or selling your email address:

• Posting to Usenet newsgroups using your standard return address
• Posting to web-based forums that do not mask your address
• Receiving 'greeting card' emails from friends who enter your address
• Signing up for email newsletters
• Clicking 'unsubscribe' links on previous unsolicited emails
• Friends email you jokes/cartoons from websites by entering your email
• Your address has appeared in printed media of some form
• Shopping online from non-reputable vendors
• Entering your email address virtually anywhere online!

NO! Spammers do not use real return addresses, so when you send the fake "User unknown" returned emails to them, they just bounce again. It is pointless to enable this feature on your email software because the junk mailer will never see nor heed the message (all legitimate mailing entities provide a proper unsubscribe link.) So either just delete your junk mail, or see our Spamcop FAQ on how to take punitive action against the sender.

Grande now provides optional filtering for your @grandecom.net email address. To use it, please choose a filtering type from the options listed here. Then log in with your email username and password at https://admin.grandecom.net/ and click Manage in the Filtering section in order to enable your selection.

Filtering does not prevent the mail from arriving, but rather just files it appropriately. Nor does it impose any punitive response on the junk emailer. If you religiously use SpamCop, you will be part of a larger cooperative to help eradicate spam on our Internet. Join us!

Phishing is the term used by Internet scammers who imitate legitimate companies in e-mails to entice people to share user names, passwords, account information or credit card numbers.
The term Phishing comes from the fact that Internet scammers are using increasingly sophisticated lures as they "fish" for users' private information. The most common ploy is to copy the look and feel of a web page from a major site and use that design to set up a nearly identical page that appears to be part of the company's site.

There are several steps you can take to make sure you never fall for one of these scams:
• Always be suspicious of any email or phone call that asks for your personal account information, such as usernames, passwords, and account numbers. emails, phone calls, text messages, instant messages, or Web logs that appear to come from a reliable source may not always be authentic.
• Grande will NEVER ask you for password information via phone or email, as that information is private and is only known by you.
• Grande will NEVER ask for billing or payment information through email.
• Always be extra cautious when giving out your personal information on the phone
• Always ensure that you're using a secure server when submitting credit card information. To make sure you're using a secure server, check the beginning of the web address in your browsers address bar - it should be https:// rather than just http://. Contact your bank or Credit Card Company if you think you may have replied to a fraudulent email with sensitive personal information.

For more information you can visit this website: http://onguardonline.gov